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"Quality Begins with Delighting the Customer... Customers must get what they
want, when they want it, and how they want it."
Dr. W. Edwards Deming
Our sincere aspiration is to make our Customers satisfied through providing
high quality software development services exceeding
their expectations. Quality of offshore software development
services, as we see it, is a complex concept. It concerns not just
quality of product/service itself but rather quality of software development
production process. Formalized production processes and production development
mechanisms - that is what defines quality. Using efficient project management
methods is an essential attribute of a quality production process. We treat
quality as an imperishable value, a lifestyle, an ideology penetrating all the
aspects of KB_Soft Group’s activity. High quality of software
development services is the highest priority of KB_Soft Group's
activity. Quality management is a basis for production process improvement,
understanding clients' needs and maintaining the transparency of software
development processes. We constantly strive to improve all software development
processes taking into account cutting-edge knowledge and practices in the field
of quality and project management. We, at KB_Soft Group, base our software
development activity on the following fundamental principles:
1. Client-centric approach
Our work is rooted in understanding our client's unique needs and meeting their
requirements. We aspire to exceed their expectations by providing them with
“just-what-they-want” development solutions at minimum possible expenses.
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2. Aiming at constant quality improvement
KB_Soft Group's managers pursuit the development of the organizational
structure that assures constant quality improvement.
3. Involving our software engineers
We strive to create all necessary conditions to expose creative potential of
each software developer as much as possible and to use his potential in our
company’s interests and, therefore, in our clients'. KB_Soft Group’s corporate
culture promotes achievement of synergy effect, which means that aggregate
result of team work essentially surpasses the sum of results of each software
engineer. And these are not mere words but friendly personal relations between
team members inside KB_Soft Group and real constructive team spirit that make
it possible.
4. The process approach
We consider resources and activities in which they are employed as processes to
achieve the best result.
5. The system approach
Implementing the system approach to process management allows all the processes
to be identified as well as their interrelations enabling the conformity of
products and services with Customer's needs. Project and quality management
methodologies, which are introduced at KB_Soft Group, and a used tool kit have
enabled us to improve the software development production process to comply
with the third level of Capability Maturity Model (CMM).
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